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• Raised the capability maturity level from 3.2 to 4.4, close to achieving optimized level and Continual Process Improvement
  
• Analyzed existing capabilities on CMM and developed a comprehensive GAP analysis and GAP report
  
• Updated Service Desk  procedures for Operations Management, Incident Management, Problem Management and Access Management
• Streamlined procedures for Change Management, Assets & Configuration Management, Deployment & Release Management, Service Validation and Knowledge Management
  
• Integration of Service Desk, Service Strategy and Service Design (Capacity Management, Availability Management, Service Level Agreements and Security Management)
• Managed around 12 environments, development, testing, training and production

Government of Ontario – Ministry of Government Services (MGS)

• Achieved reliability in capability maturity level from 2.6 to 4.2, a significant rise from chaotic implementation to almost Continual Process Improvement
  
• Applied technology to improve business practices by replacing a manual system with automated workflows for change, configuration, release management and operations management
  
• Reduced a 2 days process into 2 hours using automated workflows
• Advised teams on ITIL® best practices, applied process and business improvements
  
• Defined ITIL® procedures; prepared and published the OLTP and OLAP (BIU) Procedures document
  
• Fine-tuned procedures to improve CAB performance, Operations Management and Change Releases
  
• Saved $80,000 and reduced schedule by 20%
  
• Managed around 32 environments for IFIS, development, testing, training, pre-prod and production
• Trained SysTrust Auditors to audit the ITIL® processes for all teams
  
• Collaborated with cross-functional teams; prepared periodic reports progress, cost & time updates
  
• Built consensus by using the strong interpersonal, negotiation and communication skills

Microman Inc.

• Successfully implemented the processes and procedures of ITIL Services for Change, Configuration and Release Management for implementation of changes into test and production environments
• Managed automated builds, build releases and deployment to various environments
• Liaison between Development, business, configuration and production teams and managed authorized releases into test and production environments including post production support
• Developed and implemented build procedures, automated build tools, code branches, code review and consolidation of code for smooth releases of code and trouble-free deployment
  
• Led collaborative efforts with stakeholders to evaluate change requirements and successful implementation of changes to exceed the stakeholders’ requirements
• Developed and implemented procedures for testing environments, QA practices and QC Audit

Computer Sciences Corporation (CSC)

Our consulting accounts:

CSC – North America, European Union and India

• Established a CMM environment for CSC from chaotic level of 1.8 to almost managed level of 3.6
  
• Implemented Basel and SOX guidelines to manage secured IT governance of off-shore teams
• Represented CSC NA for CSC Corporate CAB and provided briefings and change impacts
  
• Proactively performed threats, risks and mitigation analysis to achieve procedural and operational improvements for CSC – US-North America (NA), EU and India
  
• Managed staff development and KT for CSC India and trained them for different procedures
  
• Provided solutions and took timely decisions to save on resources, time and cost for CSC
  
• Collaborated with vendors, suppliers and clients for the transfer of software licenses to CSC India

CSC – BT & ATT Account (Concert)

• Reviewed the entire operations of the Concert organization and related procedures for IT
  
• Developed end-to-end process flow and security framework for roles and responsibilities with SOD
  
• Integrated processes of Service Desk, Operations, Development, Validation/Testing, Release, Deployment and Implementation
  
• Implemented the procedures and audited team compliance on a regular basis to ensure adherence

CSC – Nortel Account

• Established COBIT Framework and defined procedures to achieve compliance to COBIT framework
• Developed, planned and managed enhancements of POS System under ITIL framework
• Improved, planned and scheduled procedural processes enabling teams to improve performance
• Developed SOX methodology, established SOX reporting and ensured SOX compliance for the Nortel
• Integrated processes of Service Desk, Operations, Development, Validation/Testing, Release, Deployment and Implementation
• Developed end-to-end process flow including roles and responsibilities with SOD

ICSM Ltd.- US Government, Ministry of Defense

• Managed migration of a large legacy systems project from SQLWindows to Oracle
  
• Delivered a new infrastructure deployment project for Ministry of Defense US Government
  
• Saved 30% on cost and delivered the project 1 year ahead of schedule, on a 4 year project
  
• Proactively Managed threats/risks, collaborated with stakeholders, used effective interpersonal, negotiation and communication skills; facilitated QA/QC and deployment at client site
  
• Wrote migration methodology, processes and procedures for faster results at better quality
  
• Prepared and managed the KT plans for the team development; and prepared KPIs
  
• Managed processes related to ITIL® processes, quality assurance (QA) and quality control (QC)

IKEA

• Managed projects related to the development of the infrastructure, software and configuration for POS, Sales, Stock Control, warehousing and purchasing applications for IKEA.
• Performed the Y2K upgrade for IKEA systems and IKEA associates systems
  
• Developed and managed processes related to Change Management, Configuration Management, Release Management, UAT, Training and QA/QC procedure
  
• Developed systems documentation such as the requirements specifications document, application design documents, user’s manuals and technical specification documents
  
• Managed teams of application development, change, configuration management and QA
  
• Delivered the system months ahead of scheduled time by used fewer resources
  
• Headed the CAB and scheduled and prioritized the changes
• Performed vendor & supply management, project contracts and procurement of resource
• Managed onshore and offshore teams; performed staff training and KT to off-shore developers
• Effectively used strategic management, analytic skills, market research, and goal oriented project plans to bring success to several concurrent projects

Avis – Rent A Car

• Analyzed and established written procedures for IT implementation based on best practices
• Designed, developed and deployed applications for country wide RAC system
• Deployed country wide system on X.25 and X.28 connectivity to consolidate corporation wide data
• Designed, developed and implemented automated audit processes and procedures to validate nightly consolidation
• Implemented contemporary change management and implementation management system